The IRS says your issue was referred to another department, but weeks later nothing has changed. A recent TIGTA report sheds light on how internal IRS referrals work, why delays can occur, and how recent workforce reductions may increase challenges for taxpayers seeking answers.

Recent IRS workforce reductions and modernization efforts may affect tax resolution cases, customer service, and enforcement timelines. Learn what taxpayers should expect and how to protect themselves when dealing with the IRS in 2026.